My bank uses Skype and I spent hours trying to get through to them on several occasions due presumably to their lack of availability of staff. I eventually found one only to discover I had signed up to some MS community for which I received a confirmatory email and with no option to cancel. It was good in the past and an invaluable service but there must be technical issues and there is no sign of any technical support service or anywhere to report malfunctions. This is the kind of action that one associates with cowboys, totally disreputable companies.ĭisaster. This behaviour is utterly disgraceful - I am being penalised for Skype's error. The customer agents are rude and unhelpful. This is completely unreasonable - and I have spent hours of my time with customer agents at Skype explaining what I have written here. Of course I no longer have this information - I cut the card up and threw it away many years ago - banks advise customers to do this. In order to lift the restrictions on my account, Skype are asking for the first six digits and the last four digits of the expired card. But suddenly on 12 September, without informing me and for no reason, they tried to take a payment with an old expired card, which I used with them many years ago. ![]() Skype have details of my current credit cards in their systems, and indeed they take payments from these on a regular basis. Because of this, my account is now restricted. ![]() Of course the bank did not allow this through. About two months ago Skype/Microsoft changed their payment methods web page, and after that for some reason they tried to take my regular monthly subscription with an old, expired credit card. I have a recurring payment to Skype which has gone out for many years. The customer pays for Skype's mistakes - shocking, disgraceful
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